Contact the Resolution and Support Team at Access Canberra on 13 22 81 - they'll need need to make a payment via the phone.Apply online via the access Canberra website.Here's how people can replace their licences: "Only a small number of people are affected and Optus will be writing to these people by the end of this week." "This means that, only if both the drivers licence number and the card number have been compromised, a replacement card is necessary," the ACT government says. While the fee to replace a card is $42.60, Optus will return that amount into affected customers' accounts.ĪCT licences have two identification numbers - a licence number and a card number - with both needed to verify identity. The ACT government said that, if people aren't contacted by Optus by the end of the week, they don't need to replace their licence. However, they will be contacted if they need to replace their licence. Those deemed most at risk of identity theft or fraud due to the Optus data breach will be able to get a new drivers licence card, the ACT government says. "We use robust controls that protect your passport from identity takeover, including sophisticated facial recognition technology," the APO says. It says fraudsters would need your actual passport to travel under your name and ruled out other people being able to gt a passport in your identity. The APO says compromised passports are still safe to use for travel - it's just that the details could be misused to commit identity fraud. To cancel your passport, call the APO on 131 232. You can also cancel your passport without having to get a replacement - that will mean that it can't be used for travel or identification purposes. Replacement passports ordinarily costs $193, while while a new passport costs up to $308. The APO website says it's still "working with Optus to finalise these arrangements". Prime Minster Anthony Albanese said Optus had confirmed it would cover the cost of replacing affected customers' passports.īut it's unclear at this stage whether impacted customers will be able to replace their passports free of charge or if they'll be reimbursed after paying the fee. contacting an Australian diplomatic or consular mission.picking up a form at a participating Australia Post outlet.going through Passport replacement portal.
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